Google Workspace column

Kind and polite! I tried using Google Workspace support

Google WorkspaceGet support from Google at no extra charge.. Even if you use Google Workspace, you may not have used much support.

This time, I had the opportunity to use the support of Google Workspace, so I would like to introduce the contents of the support of Google Workspace again.

Google Workspace support

Let's check the support contents of Google Workspace again.

Please note that this support is only available to users who have a contract with Google Workspace.Free Google Account (@ gmail.com) is not supported.

■ Support method

  • Telephone (toll-free number or landline)
  • E-mail
  • チ ャ ッ ト
■ Support time
 
  • 24 hours a day, XNUMX days a week
■ Support fee
  • Free (included in Google Workspace price)
■ Support range
  • Google Workspace major services (mainly Gmail, Google+, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Google Forms, Hangouts, Management Console, etc.)
  • IOS and Android apps for the above services provided by Google.
  • Other APIs and tools related to Google Workspace
You can get support with the above contents.It is encouraging to be open 24 hours a day, XNUMX days a weekis not it.

I actually contacted support

I just didn't know about the Google Workspace SLA, so I tried using support. I think it's probably the 5th time I've used Google Workspace support.
 
To contact support, first log in to the Google Workspace admin console.
 
Google Workspace Management Console
 
At the top right of the management console?Display the administrator help menu from the icon and select "Contact support".
 
 
I entered the content of the inquiry in the explanation field and selected "Email" this time.If you're in a hurry, you can choose to chat or call.
 

Then, the mail form will be displayed. Add detailed inquiry contents in the subject and description fields and press "Next" to inquire and proceed to the continuation.

 
I made an inquiry around 17:7 this time, but there was an answer after midnight, about 0 hours later.
 
 
 
At midnight like this! ??I was surprised for a moment, but support is open 24 hours a day, XNUMX days a week, so it's natural (^ _ ^;)
 
Also in chargeVery polite in JapanAnswered in detail, all questions were resolved in this one email.
 
Occasionally, there are companies that support Japanese from overseas, but it can be quite difficult if you can't understand the other person's sentences or if you can't convey the detailed nuances here.
 
That point,Japanese support in Japanese even at midnightGoogle Workspace is very safe.
 
I have also used telephone support before, but even then, the Japanese people were very kind to me.
 

A sense of security in case of emergency

What should I do if my business emails, calendars, and files suddenly become unusable?
 
If you do not receive support from Google Workspace, you have no choice but to "isolate the problem" or "eliminate the problem" yourself to solve the problem.
 
Email, drives and documents are important business tools.If you can't use it, you may miss emails from important customers or lose important files.
 
Ideally, you shouldn't use support,It's very safe to be in a state where you can receive support 24 hours a day, 365 days a year in case of emergency..
 
Free Google accounts don't get support from Google, soFor business use, we highly recommend considering Google Workspace..